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Ellery L

1 reviews | Active since Feb 2019

15 Feb 2019, 17:33

Vodacom ***** from telephone consultant

Received a call from a Vodacom consultant for a promotion airtime bundle during the December 2018 holidays. I got told this IS NOT AN UPGRADE FOR MY ACCOUNT. I agreed and said extra airtime would be nice since this is a ONCE OFF promotion airtime bundle.

Now 2 months later I wanted to check when my contract expires , then I got told that I upgraded my account during December last year in 2018. I did give ANY consent that I wanted to upgrade my account.

This is ***** and absolutely pathetic.

Be careful when a Vodacom consultant calls you, just tell them no or just hang up the phone.

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Replies (3)
Vodacom
Vodacom's reply15 Feb 2019, 18:04
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply15 Feb 2019, 18:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
EL
Ellery L's update27 Feb 2019, 17:53
Reviewer Update
Hi, Thank you for your quick response. You said you will contact me again and so far you haven't. It has almost been 2 weeks since we last spoke. Are you going to be in contact with me again soon ?