Vodacom *****

On 5 November I called Vodacom to cancel a number I am being billed for on my account that was part of my original package 2 and a half years ago.This same number cancellation was requested on 6 June 2020, NOT done and I am still paying for it. Got to speak to a person by the name of "Cello" promised the cancellation and asked if I would be interested in upgrading my 2x Vodacom numbers. He went through the offers and available options and also included some extra benefits and in total I would pay less per month - this was on 5 November. i noted the values and package details and phone upgrade details on my notepad. Later of the 5th I was requested to confirm the upgrades via SMS which I had done. On Friday 6 November I phoned to confirm the contract details and was shocked when the consultant helping me informed me that the values telephonically agreed upon was conveniently altered on the system, being higher than the telephonic agreement values. i tried to get hold of Cello to no avail even though I left 2 messages for him to contact me on Friday 6 November. Eventually got hold of a Carussa Chetty who promised to help and assist, by 12 midday Friday I did not hear back from her and spoke to a colleague of her who gave the phone to Konke - the manager of Carussa, he promised to investigate the call with Cello and to get back to me promising that he is not that kind of person that say they return a call and do NOT - WELL SUPPRISE, HE DID NOT!! On Sunday 8 November I decided to go into a Vodacom outlet in the local mall to see if they can pick up what is going on with the 2x upgrades only to find out that the one upgrade was cancelled by someone at Vodacom last Thursday 5 November and the other was still pending. When I phoned today 9 November to discuss the contract situation with Konke I was put in contact with Thandekile who works in the same office as Konke. This time round I was told that the 2x upgrades from Thursday 5 November were both based on a 36 month contract without me being informed of this when discussing the upgrades with Cello. Now I cancelled and changed the one contract upgrade to less than what Cello was offering and the 2nd line is still pending with no feedback. Vodacom tried to **** me into signing a longer duration contract as well as changing the values in the contract from the telephonic agreement!! THIS IS ***** VODACOM!!!!! I WANT THIS RESOLVED TODAY OR I AM LAYING A CASE AT THE POLICE!!!