Vodacom ***** - False Sales

I was miss sold a data contract in 2019. I came across the error in February 2020. Since February, I have been trying to contact Sherilyn from the Online Sales department since February.

I eventually got of her about a month ago and they eventually pulled the original call and it was proven that I was miss sold the contract. They then proceeded to collect the sim card and router and agreed to cancel the contact and have me open another one.

Now, they collected my sim card and router which I have been paying for. No one is calling me, I cant get hold of anyone that knows what is going on, I still have this contract as active and I am paying for it and can not use it as they collected the hardware.

Where to now? Do I lay a charge of theft against Vodacom?

I am not lying when I say I have left more than 50 messages for Sherilyn or her manager to call me. I get ignored flat out.