Vodacom *****

In earlier December I was called by a Vodacom sales person offering me fibre, which I accepted for my home. At the start of January I noticed that I was being over billed. I phoned Vodacom fibre to find out that in addition to my line, there is another business under a name I don't know, using my ID number. I called twice with no help (the second call being 45min long), only promises that I would you called back, but to date I haven't been called. I have launched a service request and I have contacted your ***** department but I have to date no response. My information has been **********ly used to open accounts under my name without my knowledge or approval, the timing of it leads me to believe that the information giving for my own fibre line was **********ly used by Vodacom employees.