ZM
Ziyanda M
1 reviews | Active since Nov 2014
22 Nov 2022, 11:13
Vodacom *****
I wrote a review here in July, everyone whom i spoke to has lie to me advising they are assisting me for a case i reported in February 2022 today nothing has been resolved, i have been on the phone with the accounts department even now no one is assisting me i am told to hold and they hang up the phone i got through to 3different people, 2weeks back i was at a branch. VodaChatz adderly stre manager Carl is one of the people who **** to me on my face in july after his consultant in store did a ***** in my name they are not taking responsibility now.
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Replies (5)Vodacom's replyOfficial
22 Nov 2022, 11:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Nov 2022, 11:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZM
Ziyanda M's updateReviewer Update
22 Nov 2022, 16:17The account was reported in february & second one in july. Last week now november in a vodacom store and telephonically by acc’s dep. my name is still flaged in *****, account has not been removed in my name all you did was to take off the balance, the acc’s still reflect as missed payments with the credit beuaros which results in a decrease in credit score since february 2022. This morning i called acc’s dep and told same thing. The service request is still open since july even the new one done last week.
ZM
Ziyanda M's update22 Nov 2022, 16:17
Reviewer Update
The account was reported in february & second one in july. Last week now november in a vodacom store and telephonically by acc’s dep. my name is still flaged in *****, account has not been removed in my name all you did was to take off the balance, the acc’s still reflect as missed payments with the credit beuaros which results in a decrease in credit score since february 2022. This morning i called acc’s dep and told same thing. The service request is still open since july even the new one done last week.
ZM
Ziyanda M's updateReviewer Update
22 Nov 2022, 16:23Kindly also note that i reported this ***** in february 23 with vodacom and submitted all required documents but in July VODACOM still sold another phone to the ********* saying they were doing a upgrade after 5months. With no valid fica documents, with account in arrears which is not inline with national credit act, with an existing case reported with SAPS & vodacom.
1. Now please clarity the following to me how that happens? 2. Please clarify to me why in sept & october i still had a debit order of VODASURE if this was rectified? 3. Kindly explain to me why when i app**** for a WIFI router at vodacom a week ago it was rejected because vodacom status *****? How has that been fixed since February to date in November 2022? 4. Kindly advise why am i still missing vodacom payments on clear score & experian if Vodacom has communicated this?
1. Now please clarity the following to me how that happens? 2. Please clarify to me why in sept & october i still had a debit order of VODASURE if this was rectified? 3. Kindly explain to me why when i app**** for a WIFI router at vodacom a week ago it was rejected because vodacom status *****? How has that been fixed since February to date in November 2022? 4. Kindly advise why am i still missing vodacom payments on clear score & experian if Vodacom has communicated this?
ZM
Ziyanda M's update22 Nov 2022, 16:23
Reviewer Update
Kindly also note that i reported this ***** in february 23 with vodacom and submitted all required documents but in July VODACOM still sold another phone to the ********* saying they were doing a upgrade after 5months. With no valid fica documents, with account in arrears which is not inline with national credit act, with an existing case reported with SAPS & vodacom.
1. Now please clarity the following to me how that happens? 2. Please clarify to me why in sept & october i still had a debit order of VODASURE if this was rectified? 3. Kindly explain to me why when i app**** for a WIFI router at vodacom a week ago it was rejected because vodacom status *****? How has that been fixed since February to date in November 2022? 4. Kindly advise why am i still missing vodacom payments on clear score & experian if Vodacom has communicated this?
1. Now please clarity the following to me how that happens? 2. Please clarify to me why in sept & october i still had a debit order of VODASURE if this was rectified? 3. Kindly explain to me why when i app**** for a WIFI router at vodacom a week ago it was rejected because vodacom status *****? How has that been fixed since February to date in November 2022? 4. Kindly advise why am i still missing vodacom payments on clear score & experian if Vodacom has communicated this?
ZM
Ziyanda M's updateReviewer Update
22 Nov 2022, 16:24Please respond public not private because you are lying to me.
ZM
Ziyanda M's update22 Nov 2022, 16:24
Reviewer Update
Please respond public not private because you are lying to me.
ZM
Ziyanda M's updateReviewer Update
22 Nov 2022, 16:26At 11:38 you said publicly said a consultant will make contact with me it is now 16:26 i havent heard anything.
ZM
Ziyanda M's update22 Nov 2022, 16:26
Reviewer Update
At 11:38 you said publicly said a consultant will make contact with me it is now 16:26 i havent heard anything.
