Vodacom ***** dispute department not forthcoming

I have been a good standing client of Vodacom from roughly from 2014. I occupied two contracts On the 30 January 2020 I called in to the call centre to cancel the contract as I wish not to upgrade. The call centre agent said I could not cancel as I had appeared I have a new cellphone contract . I dispute this as I know there was no contract that I took with vodacom. What was concerning I had not received any statement on this cellphone contract.

On 22 June 2020 I called the vodacom call centre to follow-up on this cellphone contract the call centre agent told me to lodge a dispute to 082 137 the number was not in use.

On the 30 May 2022 I lodged a ***** dispute and Vodacom's ***** department has not been forthcoming till now every time I follow up I get a automated response no one bothered themselves to call me. My credit record is tarninshed. I regret my involvement. I am will to go to great lengths to sorting this stuff up