VODACOM - ***** DISPUTE

Good evening

I've lodged a complaint with Vodacom on the 10th of November 2022 with regards to one of their employees (Employee code: 11560) who upgraded/migrated an existing contract ***) with RED 500 MG & 50 Min top up on my name without my authorization nor knowledge, this was done on 25 October 2022.

I contacted them so many times and they eventually requested me to provide proof which I did (sent to ***), and they later confirmed the matter even stated that it's ***** as they couldn't see or trace any communication from both me and the consultant. The Galaxy S22 Ultra was delivered to KZN and I'm in North West.

I'm writing this review with a lot of frustration and anger as they now sent me a statement I have to pay which includes the upgraded contract I know nothing of and I am not going to pay it!!! I even want to cancel the contract I have with Vodacom.

Please help!!!