Vodacom ***** dispute

Good day Vodacom,

It has been two years since I disputed a ***** case. Someone opened an contract under my name at VODOCOM TYGERVALLEY. I forwarded all the necessary documentation and affidavit to ***** dispute at vodocome.co.za. They came back to me with a case number and said they will get into contact with me. they never did after numerous emails from my side. They have ignored all my communication. I feel the mannerism this case has been dealt with is very unprofessional especially cause i have been at Vodacom for over 20 years. There has been another case where an extra 150 rand get deducted from my account, I then cancelled that as well and acknowledge receipt of cancellation but the money is still being def=ducted every month. I am at this point where things will have to be taken a step further. This is my last try in desperation to get feedback from Vodacom. Further steps will be taken if I do not get feedback. I expect full refund for 2 years ***** contract that has been taken out on my name. Documents include ********** contract, avadavat from police, proof of cancelation and numerous emails. Kindly contact Ryan at ***.