Vodacom ***** Dispute

Vodacom has handed me over to the credit bureau for a cell phone number registered on my ID number but belonging to somebody else for bad payment. How they have opened another account on my name without my permission I don’t know but it’s now becoming my problem to sort it out. I have filled in all the necessary forms they require as well as a police statement and e-mailed it to their ***** Department. It has now been 21 working days and no reply what so ever. I send them e-mail every day regarding the matter but no reply. I do get the read receipt from them. First e-mail was sent on the 7th of September 2018. Are the people at Vodacom ******** or do they just don’t care about their reputation and customer service? The service is pathetic. The least they can do is sent me a reply indicating that they are busy investing the ***** dispute.