Vodacom ***** Dispute - 14 Months still not resolved

I submitted a ***** Dispute with Vodacom on 18th March 2019. I now have 4 different reference numbers, including 2 from Forensic's. Still not resolved except a confirmation that Vodacom has a backlog and apologies.

The Vodacom web sites states very clearly that "you will receive a reference number and that the case will be handled in 7-14 working days provided that Vodacom has all necessary paperwork.

During April 2019 Vodacom confirmed that they had blocked the ********** Upgraded account, thereby confirming that it was *****. However, the debit order continues to run and there is no correspondence to when this matter will be finalised and my account refunded.

The work ethic within Vodacom is in clear contradiction to Shameel Jacob Vodacom's CEO's statement "In our organisation we do business in an ethical way and we live by our values. This is the basis for our Code."