AO
Averil O

1 reviews | Active since Aug 2022

14 Mar 2023, 16:37

Vodacom ***** department **********

***** department seems **********. Had **** Vodacom consultant phone me who managed to ***** my money out of my Tymebank account. I reported to Vodacom ***** department. I get an email today saying I must fill in a document with no Vodacom letterhead asking all my personal details and requesting a copy of my ID an 3 signatures. At the bottom of the document it says my information can be shared publicly. When checking their website to verify the email address I received the form from it it is on their website.

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Replies (1)
Vodacom
Vodacom's reply15 Mar 2023, 08:01
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team