Vodacom ***** department empty promises

I reported a ********** case on my profile some months back and Vodacom took months to resolve it and the matter was not resolved completely. There were two ********** upgrades on my profile and I requested the Vodacom ***** department to cancel all these upgrades. However, the deductions kept on coming month by month for an amount of R754 of a contract that am not using as a customer. I called Vodacom and the lady I spoke to said she doesn't see this on her system and I gave her the reference number on the invoice for her to find it.

I then contacted Vodacom through the Twitter platform and again they gave me another run-around. Fast-forward 6 months later am getting deductions on the very contract I reported as **********. I have included snapshots of the communication I had with the Vodacom team and still to this day am not getting any joy from this network.

I have been with MTN for the past 12 years and I've never experienced such unhappiness nor a single incident of *****.

Does Vodacom care about its customers and their satisfaction or this doesn't matter to them as a business? Am saying this because it seems to get any real help from Vodacom, one needs to fight and make noise over faults/***** that their systems couldn't prevent.

Does Vodacom actually care to retain customers or to them you are just a number that must generate incomer for them regardless of whether it's bad for you as a customer?