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THABISO P

1 reviews | Active since Jun 2015

20 Sept 2019, 09:44

VODACOM ***** DEPARTMENT BAD SERVICE

Good Day,

I'm having a problem of not reaching up Vodacom ***** Department, I'm having a case number & they sent me an email that subscription ***** case ERM *** has been confirmed as ***** on the 6th September. But when I wanna do fallow up calling them on *** there is no answer & they've advised that it will be removed within 7 to 14 working days. The 7th day was passed while I don't have any communication with them.

Why they given their contact department but they aren't answering it, I keep on calling daily but no answer. For Vodacom sales department they are so quick to answer our calls but ***** department while some other people open account with our names, they are so lazy to act on that issue & check all things are valid by communicating with ITC check.

I need speedy resolution on my ***** account as I cannot proceed with my bond application with my banker. Is day 13 now. Please contact me on ***.

Regards, Thabiso

0
Replies (5)
Vodacom
Vodacom's reply20 Sept 2019, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
TP
THABISO P's update21 Sept 2019, 10:28
Reviewer Update
Hi,

Friday after you rep**** at 10:52,still non of Vodacom consultant contacted me. Which I need answers.

Regards,

Thabiso
***
Vodacom
Vodacom's reply26 Sept 2019, 10:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
TP
THABISO P's update26 Sept 2019, 13:17
Reviewer Update
Thanks for the call & clear explanation.
TP
THABISO P's update14 Jul 2021, 13:13
Reviewer Update
Good Day,

It has came into my attention that my query was never being actioned since September 2019. The last time I was promised that this query will be removed & updated on credit check. But still having it as query.

Can you please resolve it within 24hrs.

Regards,
Thabiso Phakoane
***