PV
Paul V
1 reviews | Active since Nov 2018
23 Nov 2018, 19:05
Vodacom ***** department
I reported ***** on my cellphone account on 18 November. Provided details of the *****, copy ID and affidavit. The ***** department is yet to contact me. You can't speak to them directly (ivory tower syndrome) 3 follow up mails totally ignored. Thats gow they treat a 23 year long customer.
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Replies (5)
Vodacom's replyOfficial
24 Nov 2018, 09:14 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2018, 09:14
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PV
Paul V's updateReviewer Update
29 Nov 2018, 21:04You are a joke. I need ***** DEPT to contact me, not some guy doing PR for 'social media' dept!. ***** is a crime, that is why I deposed an affidavit! Why are the ***** department uncontactable??? No response to emails. They work in an ivory tower. I am absolutly disgusted with how this has been handled.
PV
Paul V's update29 Nov 2018, 21:04
Reviewer Update
You are a joke. I need ***** DEPT to contact me, not some guy doing PR for 'social media' dept!. ***** is a crime, that is why I deposed an affidavit! Why are the ***** department uncontactable??? No response to emails. They work in an ivory tower. I am absolutly disgusted with how this has been handled.
PV
Paul V's updateReviewer Update
01 Dec 2018, 20:332 weeks later and you still don't respond. I am absolutely disgusted with Vodacom. I desperately hope you go out of business one day. ***ards.
PV
Paul V's update01 Dec 2018, 20:33
Reviewer Update
2 weeks later and you still don't respond. I am absolutely disgusted with Vodacom. I desperately hope you go out of business one day. ***ards.
PV
Paul V's updateReviewer Update
05 Dec 2018, 21:26Here we are 17 days after reporting *****. Ive had a few calls from their "social media" department, all promising to investigate and call me back. To date nothing. I DONT WANT "SOCIAL MEDIA" DEPT CALLING ME, I WANT ***** DEPT CALLING ME.
PV
Paul V's update05 Dec 2018, 21:26
Reviewer Update
Here we are 17 days after reporting *****. Ive had a few calls from their "social media" department, all promising to investigate and call me back. To date nothing. I DONT WANT "SOCIAL MEDIA" DEPT CALLING ME, I WANT ***** DEPT CALLING ME.
Vodacom's replyOfficial
07 Dec 2018, 12:19Dear Paul,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply07 Dec 2018, 12:19
Official
Dear Paul,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)