TC
Taryn C

1 reviews | Active since Sept 2014

14 Feb 2023, 08:47

VODACOM ***** - CONTRACT EXTENDED WITHOUT MY CONSENT

After numerous phone calls and emails sent to Vodacom regarding my 3-year (36-month contract) which was confirmed by them to end at the end of January 2023 since my first payment kicked off in January 2020, I still have received an invoice. Also, the online portal says my contract will only end on April 2023 which is BREACH OF CONTRACT, meaning they extended it at their own will, making my contract period 39 months instead of the agreed upon duration I signed for. I will be taking this further. Vodacom cannot be doing as they please. This is ***** and *******ION.

0
Replies (2)
Vodacom
Vodacom's reply14 Feb 2023, 09:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TC
Taryn C's update21 Feb 2023, 19:32
Reviewer Update
I will be available anytime tomorrow to take your call.