GS
Gangashe S

1 reviews | Active since Jul 2018

16 Jul 2018, 11:44

vodacom ***** contract.

Since 2016 ,2017 until now I went to one of credit provider informed me that there was an unpaid on my contract with Vodacom. I then realized that my ID was used for to take contract phone with Vodacom without my permission. I informed their ***** department and even went to the police for an affidavit, stating that I Want that contact to be cancelled. They promised to cancel after sending them my ID copy and affidavit but still receiving SMS on reff: ********** ********** 93 demanding me pay R16000.00 for that contract that I didn't sign for. Aim too tired to suffer about contract I don't know and to go police station for affidavit now n that.

This is absolutely pathetic and I will not stand for this. I want this to be investigated and my Name to be cleared.

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Replies (3)
Vodacom
Vodacom's reply16 Jul 2018, 12:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Aug 2018, 08:14
Official

Dear Sariel,

Your ***** matter has been resolved.

Regards,

Cassandra

Vodacom
Vodacom's reply17 Aug 2018, 08:14
Official

Dear Sariel,

Your ***** matter has been resolved.

Regards,

Cassandra