DK
Dolly K

1 reviews | Active since Oct 2018

02 Oct 2018, 06:25

Vodacom ***** complaint

Vodacom wants me to pay for products I did not take. I had a 2 year contract with vodacom and cancelled it last year, however, Vodacom kept taking large sums of money from my account after 2/3 months they took my salary fortunately I was able to reverse the amount. However, they kept making deductions from my account for something I knew nothing of. I made dozens of affidavits tomorove my innocence and the ***** department than informed me tha vodacom employee who supposedly canceled my contract sold my personal information and that’s person commuted a ***** by taking things on my name. What makes me angry is the evening calls I get tounf 9 pm telling me a should pay back vodacom and insisting I give them my ID number ASAP before they take further steps. I explained to the what happened and that my name was cleared but still no one listened. Vodacom is claiming I owe them R27000 even after I lost so much and gave them all the necessary information they needed they haven’t cleared out my name this has affected as I had to resign from my job early and left the country in debt for something I did not do. I want my name to be cleared vodacom is ******ing from me and I don’t have it I am a student trying to better my life I hate debts and I’ll never take a contact again in my life! I’m accused of a ***** I reported and was cleared.

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Replies (1)
Vodacom
Vodacom's reply02 Oct 2018, 07:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team