HN
HEIN N

1 reviews | Active since Jun 2011

15 May 2019, 10:05

Vodacom ***** Case

Over the last few months we have suffered severe losses with our Vodacom account. Someone has committed ***** on our account adding devices and laptops, taking them, and leaving us with the bill!!! We suspect it has been happening at the local store in Flamwood Walk. We are left with a monthly bill of over R60000!!!! We have reported this to Vodacom Frad department, asking them to investigate, but still without luck. We sent an email again on Monday, and yesterday they deducted another R60000!!! Where did they even get my personal bank account??? Someone is *****ing from us, and from Vodacom, and nothing is being done to stop it. We will be going to the police today to make a ******** case against Vodacom and we will be contacting the Telecomunications Ombudsman Icasa. Please contact us at we need this sorted out now!!!

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Replies (2)
Vodacom
Vodacom's reply15 May 2019, 11:12
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply15 May 2019, 16:34
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team

Best regards,