Vodacom ***** but no response

We being strugling from last year march to sort out ***** that was done on our vodacom line after a year Vodacom lawyers contact us and said we must pay the outstanding amount we sended avadavids and emailed ***** several times and still no responce we really need help getting our contracts sorted out we are not going to pay any reactivations fees because its vodacoms fault if this was sorted out last year we would not have had this problems vodacom are really getting bad now they want money but don't want to sort out their problems