Vodacom *****

I was called by a sales person from a Vodacom store from which I had taken out a data contract two years prior. I signed up for that contract in a store in Midrand near where I used to work.

The sales person offered me a new contract as my old contract was about to expire. The new contract included more data so I asked to be emailed a copy of the new data deal that I would be receiving before I signed any contract. I did this so that I would have a record of the terms and conditions before taking out a new contract.

The sales person never sent me an email and a few days later my previous contract expired. When I visited my local vodacom store, 100 km away from where I used to work two years ago, I found out not only had a new contract come into effect in my account but it was not even the contract I was offered.

I asked my local vodacom store if they could cancel the contract as it is not something I agreed to and it requires me to have a home router in order to use. My local vodacom store notified me that this was potentially an act of ***** by the midrand vodacom store as the vodacom system does not show a delivery address for the router and states that it was collected in store. Since I haven't been to midrand in a year I did not collect a router.

My local Vodacom store said they could not cancel the contract because it was taken out at a different vodacom store. I have not been able to contact the midrand vodacom store because their listed number and the one they called me on are never answered.

I contacted customer support to report all of this and even the head office at vodacom said they cannot help me and told me to go to the midrand store which is 100 km from my home.

I have been passed around from agent to agent over 10 times without any resolution or feedback. No one seems to know how to help or know anyone else that can help. I have been ping ponged between the after-sales and account departments and niether department seems capable of speaking to one another. I have explained my situation to over 10 people without any assistance.