Vodacom *****

Pls see the message sent to vodacom.....our phones and data has now been switched off and are unable to communicate with anyone. they have still not sorted out the mess that they have created with their upgrade. We have paid up to date, but these people are commiting ***** and adding their own amounts???

Goodday, I am after all these years extremely disappointed with Vodacom. My account is suspended while there is discrepancies’ on my account, please re-instate my lines as soon as possible, I am NOT IN ARREARS.

1. My account is not in arears I have a dispute on arrears why do you suspend my lines. 2. My statement and Invoice online are incorrect 3. The lady from your call centre when she phoned me was from the start not friendly because I am white and the way she told my I was in arrears made me angry which caused us to yell at each other. 4. After I have explicitly told her there was problems on the account due to a cancelled upgrade she kept on threatening me to suspend my account 5. NOW MY ACCOUNTS ARE ALL SUSPENDED, WE ARE ALL WAITING FOR JOB OFFERS AS WE ARE ALL UNEMPLOYED, I AM HOLDING VODACOM RESPONSIBLE FOR ANY JOB LOSSES. 6. How can you suspend my account without solving my query first as I have made two payment in April. 7. No SMS was received, No warning of arrears, just one phone call and SUSPENSION. My Original Contract with Vodacom is as follows:

Please Note: First Invoice is 89.01, Second Invoice is 289, 01 and Third Invoice is 952.48 this amounts to the amount of R1330.50

On 01/29 I made a payment please can you supply me with the invoice number and dates for this PAYMENT see below: 2021/01/29 CSH SCZ***22679 -1431.38 –

PLEASE SEE THE NEXT INVOICE: All of the sudden there is discrepancies. First Invoice is 89.01 suddenly increase to 299, amount of 210 taken by Vodacom , Second Invoice is 289, 01 and Third Invoice is 952.48 suddenly increase to R 1414.37, amount of 461.89 taken by Vodacom so knowing my contract amount of R1330.50 + R100 late payment = R 1430.50 I made a payment of R1432.00 so all together you tried to take R671.89 from me.

So, in February you added an upgrade which was cancelled within 7 days on the day of delivery of the voucher, I cancelled twice telephonically so invoice should have been updated immediately but due to your neglect I am billed.

SO NOW CHECK THIS OUT!!!!!

On 28/02/2021 you bill me R2102.84 for my account as well as UPGRADE which was cancelled. Again on the one invoice instead of 89.01 you bill me 149.01 you again take 60.00 on the amount of 952.48 you ***** another 23.01 so 83.01 is taken by you.

Knowing my true contract amount + 100 late payment I paid R1413.00 I should have paid R1430.50 so I owe you here R17.50

So 2102.84 – my monthly payment which was R1413.00 = 689.84 but you don’t credit me at all

Next PAYMENTS The 2102.84 now is suddenly increased to R 2204.03 which you try and take of at my bank and is returned. So there is a difference of R101.19

Also see contract amounts: All of the sudden there is discrepancies. First Invoice is 89.01 suddenly increase to 95.34, amount of 6.33 taken by Vodacom , Second Invoice is 289, 01 and Third Invoice is 952.48 suddenly increase to R 1521.97 amount of 569.49 taken by Vodacom so knowing my contract amount of R1330.50 I paid 1100+215 = 1315 so I owe you 15.50 now plus your credit the amount is R 889.35 this AMOUNTS TO R2204.35

RIGHT NOW WE GET TO PAYMENT DUE END OF MAY, 31 MAY 2021

All of the sudden there is discrepancies. First Invoice is 89.01 Second Invoice is 289, 01 and Third Invoice is 952.48 suddenly increase to R 994.14 amount of 41.66 again taken by Vodacom I will be making a payment on 31 May 2021 for R1330.50

NOW PLEASE SORT YOUR ACCOUNTS OUT: So 30 days ago was April. I paid 215+1100+ your credit gives 2204.03 MARCH WAS ALSO PAID HOW ARE YOU GETTING 30 DAYS ARREARS.

LORRAINE FROST ID ***