Vodacom ***** as easy as 1 2 3

<p>It surprises me that a upgrade can be approved and successful with no security measures in place, I say this due to the fact that upgrade ***** has taken place on my account at a store in another province another than the province I am currently situated in. </p> <p> </p> <p>This upgrade took place without my signature on all the necessary documentation and without all the documents needed. I was only made aware of the upgrade via sms and I had to take it up with Vodacom and as usual it becomes the customers problem instead of the other way around and as per the norm the customer gets pushed from pillar to post as I was told to send documents firstly via fax and then by my follow up I was told to e-mail the documents, how unprofessional. </p> <p> </p> <p>Up until now I have received no smses regarding the progress on the matter at hand and I have to continue to follow up with them only to get told someone will contact me which I wont hold my breathe for. </p> <p> </p> <p>I am very disappointed in Vodacom and would like to cancel my contract as soon as possible but because of the ***** on my account I will have to wait till it gets resolved delaying the customer once again. </p>