Vodacom ***** and WASP Services

To Whom it may concern.

I have logged the following complaints and investigations regarding my “Content Services” on my Vodacom Bill. 1- ********** ********** 1- ********** ********** ********** ********** 1003.

I have spoken to the following Customer Care/Support , Accounts Department. They all promise to call me back which never happened! I have spent more than 10 hours on the phone, on my account to sort try to out an VODACOM problem. Junice Pinkie Makungu Lebagong Joseph. Sad to say that all of these above cannot be reached a day or two after they promised to phone me back with feedback. They all refuse to provide their last names, so I have to assume that their names is also ****! So much for Customer Care or after sales support.

The Problem. My contract was upgraded in December 2016. I added a secondary SIM on my Account for emergencies, or if me and my Wife are on different locations and need Internet access. This sim was tested and used in January and February 2017. Since March 2017 the SIM was not used an NOT IN A DEVICE. My Bill as follows for Content and Vodafone-Live id R4258.13. Now remember that the SIM is not in a Device, but since May-2017 my Bill for Content Services linked to this unused SIM have increased on a monthly basis.

My Question. How can I subscribe to WASP services if the SIM is not in a device ???????

Second to that Vodacom have send me a text after I logged a complaint that I have NO WASP Services linked to my account ! My second question. How can Vodacom bill me for Content Services if I do not have Content Services on my accounts.

Vodacom’s official Response is that I have to contact the WASP Service providers to reclaim my money back from them. My third Question. Which WASP Services should I call if Vodacom can’t tell me the WASP Services are connected to my account.

MY PROBLEM. If my SIM is in my drawer in my Study and WASP Services are been connected to my SIM with no TRACE! And I’m billed for it and have to pay every month regardless. Who is allowed to do this? Who have access to add Content Services to an unused SIM ?

I never gave anybody access or permission to do this, not even Vodacom.

Is the Vodacom system hacked and we as Customers need to suffer the consequences? Or is it internal VODACOM *****, and we as Customers need to suffer the consequences?

Can this be escalated an sorted as this is completely unacceptable !

Regards, Gerhard.