Vodacom ***** and useless chat bot Tobi
Vodacom has one of the worst customer care help lines with some stupid Tobi bot that keeps customers in a loop to avoid human contact. They have agents that sell contracts under false pretenses to **** customers to get commission. I was sold a data contract under false pretenses and then I returned the contract and i've been build for 3 months now while trying to cancel it and the call centre cannot help me.
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Vodacom's replyOfficial
14 Oct 2021, 11:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
18 Oct 2021, 09:40Hi today Vodacom has sent me a text with my debit order amount for next month and it still shows this incorrect billing amount and I have not been credited for the amounts I've already paid.
's update18 Oct 2021, 09:40
Reviewer Update
Hi today Vodacom has sent me a text with my debit order amount for next month and it still shows this incorrect billing amount and I have not been credited for the amounts I've already paid.