AC
Antonia C

1 reviews | Active since Jun 2018

18 Jul 2018, 15:20

Vodacom ***** and taking my money which they are not entitled to.

Good day.

(Referring to e-mail with the following subject line = EC-1KJ4-2U6YMR ) sent at 15:12 today.

Account number : I **********

Its been a month already and still no feedback from Vodacom.

Please take the time and do some effort to go through the attached e-mails.

I am not going to explain the entire situation all over again.

I want the moneys you owe me, to be paid back into my account as soon as possible.

I do not want it in credit, I want it paid back.

Also as requested, I want an updated statement as requested on the 6 of July already.

I am still awaiting the updated statement.

What is the outcome of this entire case? I haven’t received feedback nor service from Vodacom what so ever. I am most certainly not satisfied with Vodacom and will definitely never make use of your services again.

According to the online statement, you are planning on billing me R 1703.57 again for the end of this month.

I will reverse this payment if this is the case as you already owe me money.

If you are not able to handle this enquiry, please direct it to your manager as Hello Peter complaints also gives me no joy.

I am awaiting your feedback.

0
Replies (1)
Vodacom
Vodacom's reply18 Jul 2018, 18:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team