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Thato M

1 reviews | Active since Aug 2017

02 Jul 2018, 14:12

Vodacom ***** and Incompetency

I paid off my contract 2 months ago and they did not update their system information correctly which is resulting to me paying for a subscription and a handset I paid off and my accounts keep on getting debited for their errors month while the consultants tell the same nonsense every time I call.

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Replies (3)
Vodacom
Vodacom's reply02 Jul 2018, 14:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

TM
Thato M's update16 Aug 2018, 08:31
Reviewer Update
This Issue has not been resolved, I am still getting debited for a subscription and phone I paid off and now they are threatening to deactivate my number.
TM
Thato M's update16 Aug 2018, 08:32
Reviewer Update
I have logged about 5 queries with them to fix their mistakes and they still keep on harassing me with ********** invoices. It's been about 5 months now and they have not resolved the issue and they are debiting me for a phone and subscription I paid off.