SN
Sindiswa N

1 reviews | Active since Jul 2016

18 Jul 2016, 13:20

VODACOM ***** and GROSS INCOMPETENCE

<p>I had a contract with Vodacom from Sept 2013 and when it was due to end there was a ********** upgrade on the contract. This issue was concluded on 01.10.2016 and I was advised that there were no outstanding amounts or issues and I asked VODACOM to delete my account with them as I could not trust them to provide me a service anymore.</p> <p> </p> <p>This issue of ***** was concluded on 01.10.2015. subsequently to this Vodacom tried to debit my account of an amount of R1035. Which I reversed each time.</p> <p> </p> <p> </p> <p>I have now been placed on ITC due to incompetence of some of your employees my credit record has been negatively affected by this gross incompetence. </p> <p> </p> <p>When I call VODACOM I get sent from Post to PILLAR and I cannot get any resolution for their mistakes.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply19 Jul 2016, 05:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team