1 reviews | Active since Jul 2016
VODACOM ***** and GROSS INCOMPETENCE
<p>I had a contract with Vodacom from Sept 2013 and when it was due to end there was a ********** upgrade on the contract. This issue was concluded on 01.10.2016 and I was advised that there were no outstanding amounts or issues and I asked VODACOM to delete my account with them as I could not trust them to provide me a service anymore.</p> <p> </p> <p>This issue of ***** was concluded on 01.10.2015. subsequently to this Vodacom tried to debit my account of an amount of R1035. Which I reversed each time.</p> <p> </p> <p> </p> <p>I have now been placed on ITC due to incompetence of some of your employees my credit record has been negatively affected by this gross incompetence. </p> <p> </p> <p>When I call VODACOM I get sent from Post to PILLAR and I cannot get any resolution for their mistakes.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
