VODACOM *****!!!!!!!!!! ACCOUNT *****!!!!!!!!! BE AWARE PLEASE!!!!!!!!!

<p>VOdacom wrongfully deducted my account, at end Dec and end Jan. with the normal debit order of R499, which includes 2 lines and a wi-fi router. They debited R690 extra, and explained when we inquired that ut was for 200mb of data actvitaed on one of the lines????? which is absolute nonsense, because why if you have a router and reciev airtime to buy data would you buy 200mb of data for 690?????? 250mb cost then R59...................................</p> <p>Now I inquired about the upgrade offers and my credit note, because I was promised the system would reflect the rectification on the account. A consultant at vodashop Somerset Mall informed me that finance has been taken away from the account/??? I was referred to subscriber collections, who confirmed that there are no issues of payment whatsoever, as the account has been fully paid, and just also confirmed the credit note does not reflect on the system.</p> <p> </p> <p>I spoke to Refiloe in the upgrade depart, as subscriber collections referred me to them, she the also confirmed that the finance has been taken away, and this could be because of non payment!!!!!!!!!!!!!!!!</p> <p>This account is now in it's 25th month, and has been paid every month via debit order, there has never been any payments issues, accept from vodacoms side, where they wrongfully debited my account with extra monies, which amounts to R1380, AND NOW I AM BEING TOLD THIS **** STORY OF FINANCES TAKEN AWAY, AND CALLS LOGGED FOR A REVIEW OF AN EXISTING AID UP TO DATE AND EVEN IN CREDIT ACCOUNT?????????????????????????????????????????????????????</p> <p>I WANT THIS SORTED OUT TODAY, AS THIS COULD HAVE AN IMPACT ON MY ITC RECORD, WHICH IS COMPLETELY IRRESOPONSIBLE OF YOUR USELESS *********** STAFF MEMEBERS. I WANT MY ACCOUNT SORTED OUT IMMEDIATELY, I DON'T WANT TO WAIT FOR ANYONE TO GET BACK TO ME, I WANT IT MADE PRIORITY...........................................VODOCOM *****S FROM CUSTOMERS.PLEASE BE AWARE OF THEM DOING ********** BUSINESS..</p> <p> </p> <p>I previously wrote a review, was contacted, regarding my account, but the fool who worked on the account instead of crediting my account with credit, took away the finance and marked it on the system as if the account has been badly paid.</p>