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owen S

1 reviews | Active since Jul 2011

07 Mar 2018, 14:16

VODACOM ***** ACCOUNT

I logged a ***** case and received receipt with a case number on the 10.01.2018 and still have not received any feedback. My name is still on ITC record for bad payment. It has been two months and the call center says that the cell number has been cancelled. I phoned the ***** department and still no response. all they can say is that they will get back to me.

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Replies (2)
Vodacom
Vodacom's reply07 Mar 2018, 16:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Apr 2018, 12:56
Official

Good day Owen,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.

Regards
Randall