VODACOM *****

How nice of Vodacom. I wake up to have a *****elent transaction on my Bank account. Firstly I call my bank to have it reversed and to put a stop on the debit. I then contact 082 135 just to be unable to have an option of speaking to someone. I then call Vodacom Head Office and speak to their accounts department. Apparently it is NOT Vodacom's propblem that someone opened a NEW contract using my details. I now have to prove that I did not open said account by providing an affidavit, providing bank details and my ID with signatures. They will only then look into the matter and it can take up to 14 days. How did they verify the details? I used to be a Vodacom customer many years ago and they have all my details still on record, so someone walks in, says they are me, and Vodacom just accepts the story without verification. I have to waste my time, my money, my petrol to now drive around to police stations etc to get all this done! Just yet again supports my reason for leaving Vodacom in the first place!!!