JZ
Jan Z
1 reviews | Active since Jul 2013
01 Dec 2020, 11:02
VODACOM = *****
I complain data theft by Vodacom last month! They did not solve the problem, but instead gave me 750mb data for my cell phone, which I do not use!
This month I ended off with 32,5GB data (Paid for) and the renewal for December, as per contract, should be 20GB data. I should have had 32.5GB plus 20 GB = 52.5 GB!! guess what? Vodacom is now so overconfident and ***** 12.5GB data upfront, which cost me R200.00 per month! Total amount for December is now 40GB data instead of R52.5GB. They can f......ck around as much as they like as long as I do not have to buy data should I need till the end of my contract!
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Vodacom's replyOfficial
01 Dec 2020, 13:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2020, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JZ
Jan Z's updateReviewer Update
01 Dec 2020, 15:35You missed the point!! I pay for data. I do not have a contract that was pointed out by your sales Rep/Agent/ Franchise that my data will be forfeited!! Wake up I was not complaining about my Smart/Top up data. You continue f............k....ing around with my cell phone data! That is not the problem! Sort it out!!!
JZ
Jan Z's update01 Dec 2020, 15:35
Reviewer Update
You missed the point!! I pay for data. I do not have a contract that was pointed out by your sales Rep/Agent/ Franchise that my data will be forfeited!! Wake up I was not complaining about my Smart/Top up data. You continue f............k....ing around with my cell phone data! That is not the problem! Sort it out!!!