VODACOM *****

I am absolutely disgusted by my latest experience with Vodacom. On the morning of 18th August 2022 i received a call from a call centre agent of Vodacom informing me that one of my contracts apparently is eligible for an upgrade. I told the woman that my contracts were all recently renewed and that i was not interested in any other offers. She insisted that its a better offer and i again said i am not interested. She was being very insistent and i was becoming upset i said put the phone down. She then calls back saying the line got cut. I told her that i cut the call as i was not interested. and she again goes on and on about this offer and now i was really ****ed off and told her abruptly that i was not interested and slammed the phone down. To my horror and disgust i get an sms a few minutes later saying my order has been processed!!!! How the hell did that happen after i distinctly told her i was not interested??? I then call the client services and log a complaint with a much more pleasant woman who disgusted and surprised at what happened. She was utterly shocked and proceeded to check on the order number i gave her and confirmed that that lady did upgrade my contract against my wishes!!! She then logged it and proceeded to process a cancellation as well as an investigation into matter and she managed to see who the responsible culprit was and reported it to the senior person in charge. I was then told that i would receive a call from someone within who will give me an explanation as to the outcome I then received an sms confirming my ticket has been logged with support team for investigation. I have since not received any calls from a senior person within Vodacom but the next afternoon i recived an sms to say the ticket has been closed!!!!!!!!!!! What the hell is that all about? How does that person get away with doing what she did? Really? i am absolutely ****ed and disgusted at Vodacom, She should be fired as that constitutes ***** and since all calls are recorded they have it all on record... I wonder how many times this has happened within Vodacom and its definitely an easier way for agents to earn commission by just doing upgrades against customers wishes!!! I am lost for words and amazed at how this lady can get away with this ********** act and Vodacom does absolutely NOTHING!

Well I wont be sitting still on this for sure!