lM
lindiwe M
1 reviews | Active since Nov 2012
28 Nov 2022, 15:06
Vodacom *****
I have contract with vodacom been paying R368 monthly. October 20th i received a call to migrate from 500mb to 1gig at an extra R10 to my bill. To my surprise i received a bill of R550, been trying to resolve this with vodacom even request voice recording which they failed to provide me. After 3 weeks matter has not been resolve and Charlene from elite mobile informed the matter is resolved in their side. There's nothing they do.
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Vodacom's replyOfficial
28 Nov 2022, 15:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Nov 2022, 15:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team