JM
Jabu M
1 reviews | Active since Jan 2015
14 Jan 2021, 08:01
Vodacom *****
Last year a vodacom branch in Randburg **********ly upgraded my contract with my **** I'd book and gave away two smartphones worth plus minus 35k.I reported the matter to SAPS and went to Vodaworld in Midrand to report it also.they decided to cancel one contract and left the 2nd one with the intention to hand me over to their lawyers.When I do follow up with Vodacom via email they are not responding at all.
At this Randburg store two **** I'd books where used under my name and the same vodacom employee assistance the same person twice to do this ***** yet Vodacom still protects its employee at the expense of a customer.Vodacom is harvesting ********* in some of its branches.
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Replies (5)
Vodacom's replyOfficial
14 Jan 2021, 09:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2021, 09:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JM
Jabu M's updateReviewer Update
14 Jan 2021, 10:01I guess will wait to see if Vodacom will do as they say.I just come from Vodaworld in Midrand right now for the 3rd time to complain to the manager by the name Nishal.
Its funny how Vodacom respond abruptly when exposed to a public platform yet months when it's on an individual case by case.
Im definitely sure they where not going to respond if wasn't of being exposed to Hellopeter.
Its funny how Vodacom respond abruptly when exposed to a public platform yet months when it's on an individual case by case.
Im definitely sure they where not going to respond if wasn't of being exposed to Hellopeter.
JM
Jabu M's update14 Jan 2021, 10:01
Reviewer Update
I guess will wait to see if Vodacom will do as they say.I just come from Vodaworld in Midrand right now for the 3rd time to complain to the manager by the name Nishal.
Its funny how Vodacom respond abruptly when exposed to a public platform yet months when it's on an individual case by case.
Im definitely sure they where not going to respond if wasn't of being exposed to Hellopeter.
Its funny how Vodacom respond abruptly when exposed to a public platform yet months when it's on an individual case by case.
Im definitely sure they where not going to respond if wasn't of being exposed to Hellopeter.
JM
Jabu M's updateReviewer Update
14 Jan 2021, 10:27The question we need to ask ourselves is that how many people are experiencing the same kind of ***** with Vodacom and are ignored.Instead they are handed over tarnishing their credit profile instead of ensuring their house is clean of these *********.
How can a stranger who doesn't even work for Vodacom has access to check if someone's contract is due for upgrade then have the means to do an upgrade under your name.unless a Vodacom employee leaks this information to an outsider and helps the person to take contracts by signing all the documents needed even though they dont correspond.
How can a stranger who doesn't even work for Vodacom has access to check if someone's contract is due for upgrade then have the means to do an upgrade under your name.unless a Vodacom employee leaks this information to an outsider and helps the person to take contracts by signing all the documents needed even though they dont correspond.
JM
Jabu M's update14 Jan 2021, 10:27
Reviewer Update
The question we need to ask ourselves is that how many people are experiencing the same kind of ***** with Vodacom and are ignored.Instead they are handed over tarnishing their credit profile instead of ensuring their house is clean of these *********.
How can a stranger who doesn't even work for Vodacom has access to check if someone's contract is due for upgrade then have the means to do an upgrade under your name.unless a Vodacom employee leaks this information to an outsider and helps the person to take contracts by signing all the documents needed even though they dont correspond.
How can a stranger who doesn't even work for Vodacom has access to check if someone's contract is due for upgrade then have the means to do an upgrade under your name.unless a Vodacom employee leaks this information to an outsider and helps the person to take contracts by signing all the documents needed even though they dont correspond.
JM
Jabu M's updateReviewer Update
18 Jan 2021, 11:04As I mentioned before there's still no word from Vodacom to date yet they claimed someone will be in touch with me.
JM
Jabu M's update18 Jan 2021, 11:04
Reviewer Update
As I mentioned before there's still no word from Vodacom to date yet they claimed someone will be in touch with me.
JM
Jabu M's updateReviewer Update
17 Feb 2021, 09:24Thanks to the team at Hellopeter cause if it wasn't of this platform my query would still be unresolved.
JM
Jabu M's update17 Feb 2021, 09:24
Reviewer Update
Thanks to the team at Hellopeter cause if it wasn't of this platform my query would still be unresolved.