MV
Michelle V
1 reviews | Active since Oct 2022
13 Oct 2022, 18:24
Vodacom *****
Would love to give them zero start rating. In spite of me having been a Vodacom client in beginning of the year, the let someone use a copy of my ID with a pasted photo replacing mine open a new contract (new cellphone and watch), bank statement without a name or ID and no proof of address. I stay in PE and they allowed someone on Jhb to take the out a contract, zero controls are followed Now they will not authorise the bank to reverse debit order even after I opened a ***** case with the SAPS. So easy to ***** someone's identity and they think they can keep R1.5k and inconvenience me with the problem. Ridiculous that it so easy!
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Vodacom's replyOfficial
14 Oct 2022, 07:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2022, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MV
Michelle V's updateReviewer Update
17 Oct 2022, 10:17Please note that you can contact SAPS directly as I opened a ***** case against Vodacom. Not getting an affidavit as well. Case #334/08/2022 Lenasia police station
Furthermore if you want my signature and ID kindly review the contact I cancelled with Vodacom in the beginning of the year, you can clearly see it's not me.
Sort my refund ASAP otherwise I will take this to the papers as the bank statement you accepted did not even have my details. I have always lived in PE and yet this person managed to open account in store without you even having a e-mail address on the profile or physical address.
Furthermore if you want my signature and ID kindly review the contact I cancelled with Vodacom in the beginning of the year, you can clearly see it's not me.
Sort my refund ASAP otherwise I will take this to the papers as the bank statement you accepted did not even have my details. I have always lived in PE and yet this person managed to open account in store without you even having a e-mail address on the profile or physical address.
MV
Michelle V's update17 Oct 2022, 10:17
Reviewer Update
Please note that you can contact SAPS directly as I opened a ***** case against Vodacom. Not getting an affidavit as well. Case #334/08/2022 Lenasia police station
Furthermore if you want my signature and ID kindly review the contact I cancelled with Vodacom in the beginning of the year, you can clearly see it's not me.
Sort my refund ASAP otherwise I will take this to the papers as the bank statement you accepted did not even have my details. I have always lived in PE and yet this person managed to open account in store without you even having a e-mail address on the profile or physical address.
Furthermore if you want my signature and ID kindly review the contact I cancelled with Vodacom in the beginning of the year, you can clearly see it's not me.
Sort my refund ASAP otherwise I will take this to the papers as the bank statement you accepted did not even have my details. I have always lived in PE and yet this person managed to open account in store without you even having a e-mail address on the profile or physical address.