VODACOM *****

I had a contract for R44 with Vodacom transaction *** I*** which lapsed sometime in May. My account was then debited an amount of R65 which I had not authorised, this went on from May 2020 till September when I was then charged an amount of R1172.85 which I did not notice, I then had another debit order of R2015.87 which I then questioned with Vodacom, I was informed that someone renewed my lapsed data bundle contract and upgraded to a phone with an extra subscription for airtime for R65 monthly, this was not verified with me, nor was I requested whether I will be renewing my data contract of R44. what angers me the most is that Vodacom did not bother to do due diligence, nor ask for my verification of an id or proof of residence prior to authorising these multiple upgrades, they went ahead and authorised this transaction without my permission and now giving me a run around when I requested the copy of this new contract. I need this to be investigated and my money refunded asap as this is ***** and has potential of tarnishing my credit record which I have worked hard to maintain.