NL
Neil L
1 reviews | Active since Mar 2009
10 Jan 2023, 15:22
Vodacom *****
Sales call is ********** and now they want to charge me penalties for cancelling a 36 month contract that i never agreed to.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Jan 2023, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2023, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NL
Neil L's updateReviewer Update
16 Jan 2023, 11:34Thank you for sorting this out. I must say, very professionally handled!
The contract has been cancelled, and a refund/credit promised to me regarding the Pro-Rata amount incorrectly taken from my account in December.
I hope the agent that made the ********** sales entries will be dealt with accordingly.
The contract has been cancelled, and a refund/credit promised to me regarding the Pro-Rata amount incorrectly taken from my account in December.
I hope the agent that made the ********** sales entries will be dealt with accordingly.
NL
Neil L's update16 Jan 2023, 11:34
Reviewer Update
Thank you for sorting this out. I must say, very professionally handled!
The contract has been cancelled, and a refund/credit promised to me regarding the Pro-Rata amount incorrectly taken from my account in December.
I hope the agent that made the ********** sales entries will be dealt with accordingly.
The contract has been cancelled, and a refund/credit promised to me regarding the Pro-Rata amount incorrectly taken from my account in December.
I hope the agent that made the ********** sales entries will be dealt with accordingly.