Vodacom *****

I have the WORST experience with consultants and the manager from Vodacom store at Thavhani Mall in Thohoyandou. It has been 2 months without being assisted with a ***** case I have raised since end of December 2022. There is a phone contract activated using my details, but I do not have any contract that I signed up with them. I have since asked for assistance but each time it is stories and a dead end, no investigation was done to this date at the store. I was advised to email Vodacom ***** & Risk, they responded that I should go back to the store and demand answers as the paperwork still points at me, however, each time when I ask for proof or contract paperwork at the store, there is NONE. The manager at the store doesn't seem to do anything to assist me regarding this matter. what is worse is that this is starting to affect my credit score as Vodacom contract is showing active on my clear score account. Vodacom Store at Thavhani is the worst when it comes to good services and assisting customers regarding their queries.