PZ
Pieter Z
1 reviews | Active since May 2011
09 May 2021, 17:59
Vodacom *****
When I last renewed my business contract and upgraded my phone, I received a second cheep phone, complete with a SIM card, as a "gift". I never used the phone and the SIM is still in its wrapper. Every month the charges on that unused SIM was offset by a discount of an equal amount resulting in a total cost of R0-00. Until this month, when there was no discount and now I have to pay R125.01. Did Vodacom really think I would not notice that they are now charging me for the "gift"? This is *****!
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Vodacom's replyOfficial
09 May 2021, 19:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2021, 19:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PZ
Pieter Z's updateReviewer Update
12 May 2021, 17:35Famous last words! 3 days later and I have still not heard from them as expected.
PZ
Pieter Z's update12 May 2021, 17:35
Reviewer Update
Famous last words! 3 days later and I have still not heard from them as expected.