MB
Mariette B

1 reviews | Active since Mar 2023

23 Mar 2023, 10:28

Vodacom *****

#VODACOM***** #Vodacom #*****atvodacom #uselessvodacom

🚫⛔WE WILL DO EVERYTHING TO EXPOSE VODACOM and hopefully other people will also benefit from this.⛔🚫

I would like to make use of this opportunity to inform the consumers of South Africa to be very carefull and responsible when deciding to fall for these everyday "Great Specials" on new cellphone CONTRACTS, and in this instance I would like to spesificaly refer to Vodacom.

Vodacom has ****** R233'959.35 from us over a 9 month period.

Resolving this issue has been an endless nightmare. Simply because Vodacom has no serious intention to resolve this issue.

Why? Their ******* and beicratic system do not allow the consumer to get a positive outcome. They know the consumer will eventually give up.

We all know by now that the only way you can try to resolve an issue with Vodacom is trough a call centre and a so called social media care line. Belive me that is purely just social media propaganda to make it seem that they are making a effort to resolve this issues. Not happening, it is REALLY REALLY time for us as consumers to stop falling for every new cellphone contract and stop spending money we don't have on these cellphone minopoly companies who has only one thing in mind and that is to bully the customers.

In their so called ***** department are the same people who is closing this case time after time without resulution... That makes you wonder how much money are being ****** from consumers. They make it as difficult as possible to resolve issues but one thing is for sure WE WILL DO EVERYTHING TO EXPOSE VODACOM and hopefully other people will also benefit from this. It is time to stand up against the blatant ********* behavior from cellphone companies towards the consumer!

0
Replies (3)
Vodacom
Vodacom's reply23 Mar 2023, 12:00
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
MB
Mariette B's update23 Mar 2023, 12:05
Reviewer Update
Exactly like I said, they pretend try and assist you but nothing comes of this
MB
Mariette B's update23 Mar 2023, 13:31
Reviewer Update
Our query are in hands of your Facebook team for 20 working days now... They said it would be 7-15 working days and before that, it has been Since September 2022, that our communications were ignored and the cases being closed without resulution! What makes it differt this time???