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ntokozo S

1 reviews | Active since Sept 2021

25 Jan 2023, 15:28

vodacom *****

contract ended june 2022. order to cancel contract was made in april and in may 2022, but they are still billing my account when i call the cancellation number to query i do not get through i went to the store in pavillion they couldn't help me they gave me the cancellation number to call. i been using vodacom for more than 6 years now i did not expect this from them this is ***** and their service is pathetic . i am very dissapointed and i want them to cancel the amount they are billing me but i can not even get throuhgh to customer service.

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Replies (1)
Vodacom
Vodacom's reply26 Jan 2023, 07:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team