JV
Jackie V

1 reviews | Active since Jan 2014

24 Jan 2016, 12:26

VODACOM *****

On 14.10.2015 I reported that airtime transfers of R300-00 every month have been deducted from my billing account to various other cell numbers since 14/5/2015. I requested that this be stopped immediately and investigated so that I could also get my monies back. To date the money is still being deducted and last transaction was 15/12/2015 of R300-00. I have e-mailed forensics to no avail, mailed admin with no resolution either. I also have various ref No's for all my calls and e-mails. Also spoken and mailed Mr Kevin Bester and he tells me straight that he does not know what to do to resolve problem. <br> To Vodacom I am just a number and clearly this big conglomerate does not give a hoot about their clients.<br> I would appreciate a call from someone who can actually assist with my problem.

0
Replies (1)
Vodacom
Vodacom's reply25 Jan 2016, 06:27
Official
Hello meeka,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
SA,Consumer Website Team