JM
Junai M

1 reviews | Active since Mar 2022

14 Mar 2022, 11:53

VODACOM *****!

I am disgusted with the service I have received regarding Vodacom customer care I have been paying for a sim that i have had no possession of since 2018!!!!! I have been sent from pillar to post regarding my cancellation! Call accounts in the middle of our conversation my call is dropped and NOBODY can put me through to a manager. I have called head office and my call is dropped! THIS IS *****!!!! They are owing me over R10 000 and now running with my hard earned MONEY!!! I have an account with a contract that i pay every single month with no issues if i am to stop paying this account they will be very quick to call me having to sort out payments and handing me over now the roll has been reversed and they think they can just keep running! I am furious words cannot describe how disgusted by their putrid customer service!!!!! They have left me now choice but to take legal action against them as this is *****!!!!!!!!!!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply14 Mar 2022, 14:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JM
Junai M's update18 Mar 2022, 11:35
Reviewer Update
Good morning

Yes i was the one who had to contact the ***** department and was advised what to do. I am not satisfied as nobody made effort to contact me like it was said. I had to be the calling around and no one from Vodacom contacted me.

Regards
Junai Mack