Vodacom *****.

Logged a ***** case, of re-activation of a number owned +-5 Years ago. The matter has not been delft with for a period of three months with the following reference numbers:

*** *** *** ***

Two of the reference numbers has been noted as resolved without any feedback or work done to resolve the matter. It is expected of the customer to go to the police station and declare that the customer did not re-activate the account. NO, it is my opinion that Vodacom should provide information proving the contra ire. It is actually a clear cut case. If the client signature is not on the necessary documentation then it is *****. In the interim and delay in resolving the matter I had to pay my account including the R 500.00 per month fee for the re-activated contract obtained by a third party. The feedback from Vodacom has been 0 to date and I have requested escalation of the matter in 2 different cases. It is noted that the ***** department of Vodacom is not able to resolve your matter in a decent time frame and that you will have to pay for there mistakes. (Verify approval of contract with the client prior to activation). Should the matter not be resolved, I will have to obtain legal assistance. Regards, C. Pretorius.