PD
Pieter D
1 reviews | Active since Mar 2015
30 Nov 2020, 10:00
Vodacom *****
On the 18th of November, Vodacom blocked my mobile, without advising me. 2 days later I was advised by a friend that he was unable to contact me on my mobile. I contacted the Vodacom service desk and they unblocked me. I then noted that my account has jumped from R518.00 to R9,837.00!! I tried to contact them on 27 November, only to be advised by a recorded voice response that they are too busy to sort out Black Friday issues to assist me then.
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Replies (3)
Vodacom's replyOfficial
30 Nov 2020, 10:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2020, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Pieter D's updateReviewer Update
30 Nov 2020, 10:41It seems that your consumer support cannot get my account???
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Pieter D's update30 Nov 2020, 10:41
Reviewer Update
It seems that your consumer support cannot get my account???
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Pieter D's updateReviewer Update
02 Dec 2020, 14:14Dean from Vodacom came back to me, today 2 Dec 2020 (Thanks Dean!) . ***** was committed on my account. Vodacom never called me to advise. Their forensics number ***) does not take calls. Vodacom would have happily taken the R10,000.00 if I have not reported this to HELLOPETER.
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Pieter D's update02 Dec 2020, 14:14
Reviewer Update
Dean from Vodacom came back to me, today 2 Dec 2020 (Thanks Dean!) . ***** was committed on my account. Vodacom never called me to advise. Their forensics number ***) does not take calls. Vodacom would have happily taken the R10,000.00 if I have not reported this to HELLOPETER.