Pp
Patti patti.leask

1 reviews | Active since Apr 2021

02 May 2021, 07:36

Vodacom *****

AFTER A MONTH #Vodacom has still not responded to the ***** committed on my daughters contract. They phoned me to get her contact details despite having it already and once again did absolutely nothing with it. They are still *****ing her money. #Vodacom just does not care. My daughter isn't even in the country yet they allowed someone to take a new contract with a handset on her existing contract. How was that allowed unless it's their very own staff committing the *****. #Vodacom does not respond to her plea and continues to try to take money from her bank account even without a signed debit order from her. When will #Vodacom start to do anything serious to assist their clients?????

0
Replies (2)
Vodacom
Vodacom's reply02 May 2021, 14:08
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Pp
Patti patti.leask's update03 May 2021, 16:33
Reviewer Update
Your response is exactly what CS told her 3 weeks ago and still you submit a debit order against her bank account for this ********** transaction. How long does an investigation take and surely you can have the basic courtesy to acknowledge receipt of her emails?