MB
Michelle B
1 reviews | Active since Feb 2017
20 Oct 2022, 06:53
Vodacom *****
Why does it take so long for Vodacom to resolve ***** cases. I've logged one two days ago and have not even received confirmation that the additional information is okay, only thereafter it will take another 14 days?
In this time Vodacom has debited additional money from my account for this new line that has been added to my account **********ly and since there was no money in the account my bank has given me a R100 fine for insufficient funds. Does this mean Vodacom will continue to try and debit this extra money after the debit order failed? This needs to be sorted out asap, I do not have extra money in today's time and now this is affecting my financial status.
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Vodacom's replyOfficial
20 Oct 2022, 08:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2022, 08:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team