FM
Fhumi M

1 reviews | Active since Jul 2013

18 Aug 2015, 08:55

Vodacom *****

It sickens me to write another report to Vodacom, porting from it to Heita was the best decision I made when they wronged me, now it's my mother. *** for Maria Mothale. It's utterly disgusting that your employee ( OSCAR N) of the Southgate Vodacom branch is responsible for this ********** act, commencing 2 cell phone contracts without getting consent from the customer, so signing it off and Nothing is done a month later. I have sent in emails, went to the shop etc, received an email from Dorian Scheepers to forward my ID copy and Addidavit which I did, yet no correspondence. Megan Meyer also promised to cancel these dubious contracts and have debit orders refunded, to my surprise there was No up keep... deductions 30/7 R296, 31/07 R296 and 17/08 R1056.01. Iv always known that Voda customer service is one below the food chain offering but to condone a ********** Act by your employee makes you No different. It is clearly true that you do not value your customers, I work at the Department of Justice, I told Vodacom Southgate that I will lay charges and the manager begged me Not to as they would expedite this case but look now, utter *******. Please solve this Immediately.

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Replies (1)
Vodacom
Vodacom's reply18 Aug 2015, 10:22
Official
Hello Fhumulani.,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team