EC
Efraim C
1 reviews | Active since Aug 2019
20 Oct 2022, 13:17
Vodacom *****
***** reference Nr. EC-1EKH-2JPT4W. Please can someone at Vodacom call my wife urgently. Her cellphone number has been sim swopped without her ID approval. This has been a month we trying to get feedback about this issue. The ******* bought appliances on her Makro card due to the sim swop. Makro needs proof from Vodacom that the number was swopped without our knowledge,
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Vodacom's replyOfficial
20 Oct 2022, 14:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2022, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EC
Efraim C's updateReviewer Update
24 Oct 2022, 19:01Customer is Care is useless speaking to a Bot. Please contact my wife urgently. Makro wants is to charge us for the goods not purchased. What kind of security is in place when people can sim swop your number without proof of ID or personal information. Awaiting feedback.
EC
Efraim C's update24 Oct 2022, 19:01
Reviewer Update
Customer is Care is useless speaking to a Bot. Please contact my wife urgently. Makro wants is to charge us for the goods not purchased. What kind of security is in place when people can sim swop your number without proof of ID or personal information. Awaiting feedback.