Vodacom *****

Vodacom deducted money from my account beginning of March 2019. I reported it to Vodacom (Ashwin Abdurahman). He search their system, but could not found any contracts on my name. I have never been with Vodacom before. I had to send them a affidavit to state that I did not took out a contract from them. I also gave them another contact and email address as I am at work and cannot make or receive calls during the day. The documents they requested was already send to them 4 times, but I do not get any further response from them. They have not credited the amount back in my account and I have no idea if anything was done about this. I saw on the internet that people complain that if you report it, they took a full 2 years contract's money from your account as if you have cancelled the contract with them. I sure do hope that this will not happen with me. There are several complaints about the same situation. This is driving me crazy. I cannot see how people can trust Vodacom anymore.